1. Agreement and parties
These Terms of Use ("Terms") are a binding agreement between you and Chain Bridge Corp., a corporation organized under the laws of the Republic of Panama, commercial folio No. 155790121 ("Ursus", "we", "us"), which operates the Ursus website, app, custodial wallet and card program (together, the "Service"). By creating an account or using the Service you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Service.
2. Service description
- Custodial wallet. We hold crypto-assets on your behalf and record your balance in our ledger. You have a claim against us for the assets credited to your account; you do not control the private keys.
- Swaps. You may exchange supported assets at the rate shown at the moment you confirm.
- Crypto card. After verification you may request a virtual or physical payment card When you spend, we convert the needed amount of your crypto balance into the card currency.
The list of supported assets, networks, countries, limits and fees is shown in the app and may change.
4. Account, KYC and security
- Verification is mandatory. You must complete identity verification (KYC) and due diligence before depositing, withdrawing, swapping or getting a card, and keep your information current. See the Privacy Policy, section 3.
- Ongoing checks. We may request further documents, source-of-funds evidence or a new selfie at any time. Until you comply we may limit, suspend or freeze your account.
- One account per person. Accounts are personal and non-transferable.
- Credentials. You are responsible for your password, two-factor device and all activity under your account. Notify us immediately of any loss or compromise. We will never ask for your password or recovery codes.
- Limits. Transaction and balance limits depend on your verification level and risk rating.
5. Deposits, withdrawals and custody
- Send assets only to deposit addresses shown in your account, on the network shown. Assets sent on the wrong network, to a wrong address or in an unsupported token may be permanently lost.
- Blockchain transfers are irreversible. Check addresses before confirming. We are not responsible for losses caused by incorrect details you provide.
- Withdrawals may be delayed or refused for security, compliance or technical reasons, including network congestion or a pending review.
- Crypto-assets are not bank deposits and are not covered by any deposit-guarantee scheme.
- Dormant accounts: after 12 months of inactivity we may charge a fee where permitted and may contact you; we will follow applicable rules on unclaimed property.
6. Card terms
- Card spending converts your crypto balance at our rate plus any fee shown before you confirm; the rate at conversion may differ from the market rate.
- Merchants and networks may decline, hold or reverse transactions. Chargeback rights are limited to those granted by the network rules and the issuer.
- The card must be used lawfully and only by you.
8. Prohibited use
You must not use the Service to:
- launder money, finance terrorism, evade sanctions or commit fraud, or receive proceeds of crime;
- transact for mixers, darknet markets, ransomware, sanctioned entities or other high-risk services we list as prohibited;
- provide false or forged documents, or use another person's identity or account;
- operate the account for a third party, or resell the Service, without our written agreement;
- circumvent limits, geo-restrictions or security controls, or use VPNs to hide your location from us;
- attack, probe, reverse-engineer or overload the Service, or use bots or scrapers without permission;
- infringe the rights of others or break any law that applies to you.
We may monitor activity for these purposes. If we suspect a breach, we may delay or refuse transactions, freeze assets, close the account, report to the authorities, and recover losses from you, to the extent the law allows. We are not always allowed to explain why.
9. Risk disclosure
Crypto-assets are volatile and you can lose some or all of their value. Prices may move between the time you place an order and the time it executes. Laws on crypto-assets are changing and may affect the Service or the value of your assets. Technology risks include network forks, smart-contract faults, delayed confirmations and cyberattacks. Ursus does not give investment, tax or legal advice, and you are responsible for your own tax reporting.
10. Intellectual property and acceptable content
The Service, the Ursus name, logo and software belong to us or our licensors. We grant you a personal, limited, revocable, non-transferable licence to use the Service as permitted by these Terms. You may not copy, modify or exploit our marks or code without written permission.
11. Suspension and termination
You can close your account at any time after withdrawing your balance and settling any amounts due. We may suspend or terminate the Service or your account, with notice where possible, if you breach these Terms, if we must do so by law or by a regulator, partner or court, if verification fails, or if continuing would expose us to unacceptable risk. On closure we will return your remaining assets to a verified wallet in your name, after deducting fees and any amounts you owe, unless law or an order prevents it.
12. Service availability
We aim for high availability but do not guarantee uninterrupted service. We may carry out maintenance, and the Service can be affected by third-party outages and blockchain congestion.
14. Indemnity
You will compensate us for losses, claims and costs arising from your breach of these Terms, your violation of law, or your misuse of the Service, to the extent the law allows.
16. Governing law
These Terms and any dispute are governed by the laws of the Republic of Panama, without regard to conflict-of-law rules, subject to mandatory rules of your country of residence.
18. Contact
Chain Bridge Corp. (Ursus), registered office: Panama City, Panama Province, Republic of Panama · Email: [email protected] · Website: ursus-wallet.com · Panama commercial folio No. 155790121.